To sort, is the meaning of the word ?triage?. Triage is used at emergency departments to facilitate prioritization of patients according to the urgency of the chief complaint. The aim of this study was to investigate how the nurses experience the triage model at the emergency department at Uppsala university hospital.Twelve nurses were interviewed. The mean age was 40 years and the mean work experience was three years and four months.

The telenursing service deals with offering the public guidance as what to do with their health and illness concern. More specifically this service includes triage, support, advice, education, referral, information and coordination. To conduct telephone advice is a complicated task to perform and put specific demands of the nurse?s communication skills.The purpose of this study was to critically review the impact of telephone counseling focused on context of implementation, perspective, design and clinical relevance by a sample of studies within the field.The critical review focused on inconsistencies in the material. Strengths and weaknesses of the studies were explored, with emphasis on detecting areas of skill gaps.Twelve of thirteen studies were made in the context of telenursing.

Background: Triage is the sorting of patients according to the severity of medical assessment. Triage has a long history of use in Anglo-Saxon countries but is a fairly new method in Sweden. Researchers have described the Manchester triage group method (MTS) and a literature review of the concept; working contentment and competence focusing on triage. Aim: The ambition with this study was to describe a number of triage nurses working conditions. The research questions were; working with MTS- does it bring work contentment? What kind of competence is needed? Method: Data was collected from 74 triage nurses by a questionnaire containing 37 questions and two questions provided the nurses the opportunities to describe their triage experiences.

Title: Nurses´ Experience of Triage Process in the Psychiatric A & E Departmentfor AdultsAuthor: Miljatovic, MilosDepartment: School of Life Sciences, University of SkövdeCourse: Degree of Bachelor of Science in Nursing, Thesis in Nursing Care, 15 ECTSSupervisor: -Examiner: Brovall, MariaPages: 23Keywords: Triage, Nurse, Psychiatric A & E Department for Adults, Triage scaleBackground: In the beginning of 21st century some psychiatric A & E departments inSweden have introduced triage process and psychiatric triage scales. The aim was to meetthe growing numbers of patients with mental health problems attending psychiatric A & Edepartments, in order to shorten waiting and transit times.Aim: The aim of the study was to illustrate nurses´ experiences of triage process in thepsychiatric A & E department.Method: Qualitative empirical study was conducted.Results: Three categories were identified: Triage process creates confidence, Obstacles intriage assessment, Possibilities for improved patient care through triage process; and sixsubcategories: Aid and support in having an assessment tool, Sense of comradeship,Getting possibility to take answer and show the competence, Deficiencies with assessmenttool, Sense of inadequateness due to long waiting times to physician, Sense of ambiguityduring the triage process.Discussion: Safe triage process is needed to achieve quality care in the psychiatric A & Edepartment, thus it is important that nurses have adequate triage scale, and the resultssuggest that it is important for nurses to have an adequate triage scale which makes iteasier for nurses in nursing care..

Triage, which means "to sort", determine the priority of the patients need of care. The aim of the present study was to describe nurses? perception of triage at a pediatric emergency department. A questionnaire with open- and closed-ended questions were distributed to all 25 nurses that worked at a pediatric emergency department. The answer frequency was 48 % (n=12).

Begreppet triage är centralt inom katastrofmedicin. Syftet med triage är att utnyttja de medicinska resurserna optimalt, samt att vid masskade- och katastrofsituationer differentiera drabbade med sannolik överlevnad från de med förestående död. Det är av yttersta vikt att den som utför triage är införstådd med de etiska värderingar som styr tillvägagångssättet samt det triagesystem som används. Syftet med litteraturöversikten var att beskriva hur triage används i katastrof- och masskadesituationer på skade- och uppsamlingsplats. Genom strategiskt urval har retrospektiva studier identifierats.

When a person arrives at the emergency ward at the Uppsala University Hospital with his or her symptoms he or she explains the problems and then a priority process starts. The staff evaluate at which emergency level the patient is located in a model called Triage. The Triage model helps to decide the priority need and is based upon templates which point out in which of the 5 categories a patient is to be placed, to eliminate any future risk regarding his or her health. A lower triage level means lower priority but implies better health when the evaluation takes place. To obtain optimal effect of the Triage model the evaluation of symptoms must be reproducible so that patients with the same symptoms are placed at the same triage level regardless of whom among the staff conducts the evaluation. The purpose of the study was to see if the resources are allocated based on priority level of the patients.

The purpose of this study was to investigate registered nurses experiences about the current model for triage at the emergency department at Uppsala University Hospital. The study is descriptive with qualitative approach. The data collection was made in the form of semi structured interviews. The interviews took place at the emergency department. The sample consisted of eight registered nurses with varying work experience of emergency care.

SammanfattningSyftet var att beskriva skillnader i triagebeslut som förekommer bland olika personalkategorier samt att beskriva olika vitalparametrars betydelser för triage. En ökad belastning finns idag på den prehospitala akutsjukvården. För att fördela resurserna på bästa sätt, att ge vård inom rimlig tid som är nödvändig för patientens tillstånd, har triage införts. Triage innebär att bedöma och prioritera hur snabbt patienten behöver vård. Litteraturstudien hade en deskriptiv design.

Telefonen har under de senaste årtiondena blivit ett viktigt redskap i hälso- och sjukvårdens arbete med människor som söker hjälp och råd för medicinska problem. Telefonlinjer till Sveriges vårdcentraler inrättades allmänt på 1970-talet. En betydande del av sjuksköterskornas arbete på vårdcentral består av telefonrådgivning. Den vårdsökande prioriteras och hänvisas till rätt vårdnivå utifrån den bedömning som görs vid dessa samtal. Syftet med studien är att få kunskap om vad sjuksköterskorna upplever när den vårdsökande inte kan beredas tid trots ett medicinskt behov, då läkartiderna inte räcker till på grund av brist på allmänläkare.

Sjukvårdsrådgivningen via telefon är väl förankrat hos Sveriges befolkning då det varje år rings många samtal dit. Avsaknaden av visuell kontakt och den begränsade tillgången till problemet gör att triage och rådgivning försvåras. Telefonsjuksköterskan kan inte ta del av den icke verbala kommunikationen såsom exempelvis ansiktsuttryck, kroppshållning eller sjukdomstecken på kroppen. Syftet med denna litteraturstudie var att belysa faktorer som har betydelse för telefonsjuksköterskans triage och rådgivning i kontakt med den vårdsökande. I litteraturstudien som grund för resultatet har metoden varit att granska fjorton artiklar med kvalitativ ansats ur ett sjuksköterskeperspektiv.

Background.Telephone advice increases the accessibility to health care and the streamlined work at primary health care centres. The goal of telephone advice nursing is to give the caller a correct advice, adapted to the caller?s situation, in order to reach correct care level. However, registered nurse?s telephone advice includes risks for misjudgement.

During 2012, the employer of this essay carried out a telephone survey with 18000 participants and a web panel survey with 708 participants. Those who partook in the telephone survey were given a choice to join the web panel. The purpose of this work is to study the participants of the telephone survey and see if they reflect the Swedish population with regards to several socio-demographic factors. Also, we intend to investigate if the propensity to join the web panel differs for participants of the telephone survey with regards to various socio-demographic affiliations. It is also of interest to study if the response pattern is different for participants of the telephone survey that would like to join the web panel and those who reject.

The aim of the study was to describe what district nurses, who work with telephone- advice, document in patient record, to be able to develop their documentation. The Authors have examined 50 patient records. The examination tool is collected from ?Lokal anvisning för hälso- och sjukvården I Södra Älvsborg?. The audit areas was record keeping, review and planning, realization, individual nursing and the patients participation, information, education and agreement.

Bakgrund: På akutmottagningen använder sjuksköterskor triageriktlinjer för att bedöma hur akut patienters sjukdomstillstånd är. Triage är en komplex uppgift som kräver kritiskt tänkande och medicinsk kunskap. Sjuksköterskor har en viktig roll i patienters upplevelse av att söka vård på akutmottagningen.Syfte: Syftet var att sammanställa och belysa forskning som beskriver sjuksköterskors triagearbete på akutmottagningen.Metod: Vald metod var litteraturöversikt med både kvalitativa- och kvantitativa artiklar. Datamaterialet bestod av nio kvalitativa och tre kvantitativa artiklarResultat: Vid analysen identifierades fyra teman. Dessa var Sjuksköterskors sätt att arbeta med triage, Sjuksköterskors kollegor i triagearbetet, Sjuksköterskors arbetsmiljö i triagearbetet samt Sjuksköterskors förhållningssätt till patienter i triagearbetet.Konklusioner: Tillsammans kan sjuksköterskor stärka professionen och blir säkrare i sina triagebeslut.